At Ink Lovers Tattoo & PMU, we take care to deliver products in good condition. If you receive a damaged product or an incorrect item, please follow the policy below to request a return or replacement.
1. Eligible Claims
Return or replacement claims are accepted only for the following issues:
- Damaged Products: The product arrives broken, damaged, or defective.
- Wrong Product Delivered: You receive a product different from the item you ordered.
All claims are subject to verification and approval by our team.
2. Claim Submission Period
Customers must raise a return or replacement claim within 3-5 days of delivery.
Please contact our customer support team as soon as you notice an issue and provide your order number, a description of the problem, and the required unboxing video.
3. Unboxing Video Is Compulsory
An unboxing video is mandatory for all claims involving damaged or incorrect products.
- Record the complete unboxing process in a clear, continuous video.
- Ensure the parcel, shipping label, packaging, and received product are visible.
- Do not cut, edit, or pause the video during the unboxing process.
- Retain the original packaging and product until your claim is reviewed.
Claims without a valid unboxing video may be rejected.
4. Reporting Policy
Once a claim has been reviewed and approved, Ink Lovers Tattoo & PMU will arrange a replacement for the eligible product, subject to availability.
The replacement product will generally be delivered within 15 working days after claim approval. Delivery time may vary depending on product availability, courier services, and the delivery location.
5. Non-Eligible Claims
Claims may not be accepted in the following situations:
- The product has been used, altered, or damaged after delivery.
- The customer changes their mind after placing the order.
- The wrong product was ordered by the customer.
- The required unboxing video is unavailable or does not clearly demonstrate the issue.
- The claim is submitted outside the applicable claim period.
These conditions do not limit any rights available to customers under applicable consumer protection laws.
6. Contact Us
For return or replacement assistance, please contact:
Ink Lovers Tattoo & PMU
- Address: Dharmakalp, 17/B, 2nd Floor, Gaurishankar Society, Jewels Cir, Opp. Victoria Gate, Bhavnagar, Gujarat 364003, India
- Phone: +91 9429640378
- Email: inkloverstattoostudio@gmail.com
- Website: https://www.inkloverstattoopmu.com/
Please include your order number and an unboxing video when contacting us about a damaged or incorrect product.
Thank you for shopping with Ink Lovers Tattoo & PMU.